Terms & Conditions

Delegate Suitability/Substitutions

  • It is the customer’s responsibility to ensure that the course is suitable for his/her requirements.
  • All delegates should have read and understood the course outline and met the necessary
    pre-requisites.
  • If you would like to make a delegate substitution, please contact our training centre as various periods of notice may be required and various administration fees may apply.

Rescheduling of Courses

  • For requests to reschedule a booking received 28 calendar days or more in advance of the course start date, there will be no charge incurred.
  • For requests to reschedule a booking received between 14 and 28 calendar days prior to the course start date there will be a £20.00 administration fee.
  • For requests to reschedule a booking received less than 14 calendar days before the course start date there will be a charge of 50%; of the value of the original booking. A new invoice will be raised for the full cost of the new booking.

Cancellation Charges

  • All cancellations must be notified in writing.
  • For requests to cancel a booking received more than 28 calendar days prior to the course start date, the candidate will be given a refund of any prepayment.
  • For requests to cancel a booking received between 21 and 28 calendar days prior to the course start date there will be a charge of 20% of the value of the booking.
  • For requests to cancel a booking received between 14 and 21 calendar days prior to the course start date there will be a charge of 50% of the value of the booking.
  • For notification of cancellation received less than 14 calendar days before the course start date, there will be no refund of any pre-payment and the full balance will remain due.
  • In the event of non-attendance, there will be no refund of any pre-payment and the full balance will remain due.
  • Nu-Heat reserves the right to cancel a course at any time but we will endeavour to give candidates as much notice as possible. Candidates will be offered an alternative course date, credit or full refund.
  • (If another candidate subsequently fills the original course date that you no longer require, the appropriate rescheduling or cancellation fee will be refunded).